FAQ

iPad eSIM - Activation
1.    Power on iPad, connect to Wi-Fi, if this is the initial activation out of the box. 2. Select Settings > Cellular. o Customer should see Setting Up ...
Mon, Jun 29, 2020 at 9:52 AM
Dual Sim - iPhone
Link will walk through dual SIM with an eSIM for iPhone.  https://support.apple.com/en-us/HT209044
Thu, Aug 6, 2020 at 4:57 PM
AML MIFI Setup
AML MIFI Setup It is very important that all data is entered in the same exact way and is consistent if you setting up multiple devices! If something is...
Thu, Aug 6, 2020 at 4:59 PM
OPUS Auto-Pay Work Around
On the OPUS Customer Summary select "Toggle to Summary View" above the FAN Name. Scroll down and select the + for "Payment Info" Sele...
Fri, Sep 11, 2020 at 4:05 PM
SDG SOC Error - Bulk Order
This happens when performing a bulk order and getting an upgrade failed error. Cancel the order Close out of OPUS completely Resubmit the order,...
Wed, Dec 2, 2020 at 11:34 AM
Pepwave BR1 Mini - COAM Activation How To
Usually in reference to Pangea Venture LLC's COAMs Activate COAM with Dummy IMEI (015161005321453) and SIM card customer provided on their 25GB Dat...
Wed, Jan 5, 2022 at 3:54 PM
Call Forwarding in Premier
Click on the "I want to: View account and usage" dropdown- From there click on Manage call forwarding. Make sure you have input the phone numb...
Thu, Feb 10, 2022 at 4:27 PM
Calling AT&T Fraud
Customer needs to be the Day to Day, you will need to have them on the other line while calling in Customer will need their FAN PIN or PIN on the account ...
Mon, Feb 14, 2022 at 2:29 PM
3G Sunset Issues - How to resolve issues for LTE/5G Devices
In the event you receive a call from customers experiencing issues with their devices as a result of the 3G Shutdown, please take a look at the helpful info...
Fri, Mar 4, 2022 at 2:23 PM
Creating a Premier Account
To register a new account for Premier go to the address linked below https://www.wireless.att.com/businesscare/registration/self-registration-verify-user....
Wed, Dec 28, 2022 at 3:56 PM